Contact

FREQUENTLY ASKED QUESTIONS

What is HEATMAZE?

HEATMAZE is a premium summer-focused product designed to keep you cool and comfortable during hot weather.

Are HEATMAZE products safe to use?

Yes! All products are made with high-quality, non-toxic materials suitable for personal use.

How do I care for my HEATMAZE product?

Refer to the product care instructions included in your package for best results.

Are there any promotions or seasonal sales?

Sign up for our newsletter to stay updated on exclusive deals and summer promotions.

How long will it take for my order to arrive?

Shipping usually takes 7–14 days within the US.

Do you offer express shipping?

Currently, we only ship standard 7–14 day delivery.

How can I track my order?

Once your order ships, you will receive a tracking number via email to monitor your package.

Can I cancel my order after placing it?

Yes! You can cancel your order within 12 hours of purchase. After that, the order cannot be canceled.

What is your refund policy?

We offer refunds within 24 hours after purchase if you are not satisfied.

Can I exchange my product?

Yes! You can exchange a product within 24 hours of purchase, but the exchange must be for the same product only and it can only go through if the mistake or issue is from our side.

Can I exchange my product for a different type of product?

No, exchanges are only valid for the same product.

Do you ship internationally?

Currently, we only ship within the United States.

My order hasn’t arrived yet. What should I do?

Please check your tracking number first. If there are issues, contact our support team for assistance.

Do HEATMAZE products have a warranty?

Currently, we offer a 24-hour satisfaction guarantee also the warranty are differed between prodcuts!

Can I change my shipping address after placing an order?

Shipping addresses can only be updated within the 12-hour window before the order is processed.

What should I do if my product arrives damaged?

Contact our customer support immediately within 24 hours with a photo of the damaged item.

Can I return my order after 24 hours?

No, our refund and exchange policy is only valid within 24 hours of purchase.

How do I contact HEATMAZE customer support?

You can reach us via email, chat, or social media, and our team will respond promptly.